{"id":13034,"date":"2017-12-19T10:04:05","date_gmt":"2017-12-19T10:04:05","guid":{"rendered":"https:\/\/vellomonfortarquitectes.com\/privacy-legality-and-cookies\/"},"modified":"2024-06-05T10:42:57","modified_gmt":"2024-06-05T10:42:57","slug":"privacy-legality-and-cookies","status":"publish","type":"page","link":"https:\/\/vellomonfortarquitectes.com\/en\/privacy-legality-and-cookies\/","title":{"rendered":"Privacy, Legality and Cookies"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.4.3″][et_pb_row _builder_version=”4.4.3″][et_pb_column type=”4_4″ _builder_version=”4.4.3″][et_pb_text admin_label=”Cookies” module_id=”cookies” _builder_version=”4.7.7″ text_text_color=”#000000″ background_layout=”dark”]USE OF COOKIES<\/strong><\/p>\n

Cookie policy of this site:<\/p>\n

We use cookies to facilitate the use of our website. Cookies are small data files that allow us to compare and understand how our users navigate through our website, so that we can improve the navigation process accordingly. The cookies we use do not store any personal data or any information that can identify you. If you do not wish to receive cookies, please configure your Internet browser to erase them from your computer’s hard drive, block them or warn you if they are installed. To continue without changing your cookie settings, simply continue on the website.<\/p>\n

You can learn more about cookies and their use at www.aboutcookies.org.<\/p>\n

The types of cookies we use are:<\/p>\n

Strictly necessary cookies:<\/p>\n

These cookies are necessary for the correct use of the website, allowing access to sections with security filters. Without these cookies, many of the services available would not be operational.<\/p>\n

Navigation Cookies:<\/p>\n

These cookies collect information about how visitors use the website, for example, pages viewed, loading errors… It is generic and anonymous information, which does not include personal data, nor does it collect information that identifies visitors; the ultimate aim being to improve the functioning of the website.<\/p>\n

By visiting our website, you agree to the installation of these cookies on your device.<\/p>\n

Functional Cookies:<\/p>\n

These cookies allow us to remember information (such as your user name, language or the region you are in) and more personal characteristics. For example, the possibility to offer personalised content based on the information and criteria you have voluntarily provided. These cookies can also be used to remember changes made to text size, fonts and other customisable parts of the website. They are also used to offer some requested services, such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and your activity cannot be tracked on other websites.<\/p>\n

By visiting our website, you agree to the installation of these cookies on your device.[\/et_pb_text][et_pb_text admin_label=”Legalidad” module_id=”legal” _builder_version=”4.7.7″ text_text_color=”#000000″ background_layout=”dark”]<\/p>\n

Legal Notice:<\/strong><\/p>\n

El presente aviso legal regula el uso del sitio web www.vellomonfortarquitectes.com<\/a><\/strong>(en adelante, el “Sitio Web”) de Jos\u00e9 Antonio Vell\u00f3 Ribes<\/strong> con domicilio en C\/ Vallier, n\u00ba2 de Gandia<\/strong> 46702 (Valencia), email vma@vellomonfortarquitectes.com<\/a><\/strong><\/p>\n

INTELLECTUAL AND INDUSTRIAL PROPERTY<\/strong><\/p>\n

The intellectual property rights of the content of the web pages, their graphic design and codes are the property of Jos\u00e9 Antonio Vell\u00f3 Ribes and, therefore, their reproduction, distribution, public communication, transformation or any other activity that may be carried out with the contents of his web page is prohibited, not even quoting the sources, except with the written consent of Jos\u00e9 Antonio Vell\u00f3 Ribes.<\/p>\n

EXCLUSION OF WARRANTIES AND LIABILITY<\/strong><\/p>\n

The Website does not grant any guarantee and accepts no responsibility for damages of any kind that may arise from the existence of viruses, malicious or harmful programmes in the contents.<\/p>\n

In the event of any error or inaccuracy on the Website, and because the contents have been written in good faith, it will be corrected as soon as possible and as soon as we become aware of it.<\/p>\n

DATA PROTECTION OFFICER<\/strong><\/p>\n

The Website has voluntarily appointed a Data Protection Delegate through whom users may make complaints, claims and suggestions regarding their personal data. Please contact vma@vellomonfortarquitectes to communicate your identity and contact details to the person in charge.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Privacidad” module_id=”privacidad” _builder_version=”4.7.7″ text_text_color=”#000000″ background_layout=”dark” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

PRIVACY POLICY:<\/strong><\/p>\n

For the purposes of the provisions of the General Data Protection Regulation of the European Union 2016\/679 of 27 April 2016 and Organic Law 3\/2018 of 5 December on the Protection of Personal Data JOSE<\/strong> ANTONIO VELLO RIBES, hereafter VELLO MONFORT ARQUITECTES <\/strong>informs the User of the existence of the processing of personal data for the purpose of managing the relationship with users.<\/p>\n

SENDING AND REGISTRATION OF PERSONAL DATA<\/strong><\/p>\n

The sending of personal data is compulsory in order to contact and receive information about the services of VELLO MONFORT ARQUITECTES.<\/p>\n

In accordance with the provisions of the General Data Protection Regulation of the European Union 2016\/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, and the Organic Law 3\/2018 of 5 December on the Protection of Personal Data, we inform you that the personal data obtained as a result of your sending personal data, will be processed by JOSE ANTONIO VELLO VELLO RIBES<\/strong> with address at C\/ Vallier, n\u00ba2, 4\u00baB de Gandia 46702 (Valencia)<\/strong>, having implemented the necessary security measures to guarantee privacy.<\/p>\n

<\/strong><\/p>\n

PURPOSES<\/strong><\/p>\n

The purposes of data collection are the provision of information about services and subsequent contact with the user of VELLO MONFORT ARQUITECTES.<\/p>\n

COMMUNICATION OF DATA TO THIRD PARTIES<\/strong><\/p>\n

VELLO MONFORT ARQUITECTES will not communicate user data to third parties. However, in the event of being transferred to a company, information would be provided prior to collection, requesting the express consent of the data subject.<\/p>\n

EJERCICIO DE DERECHOS DE ACCESO, RECTIFICACION, SUPRESION Y OPOSICION, LIMITACION DEL TRATAMIENTO, PORTABILIDAD DE DATOS (ARTICLES 15, 16, 17, 18, 19, 20, 21, 22 Y 23 of the RGPD, ARTICLES 12, 13, 14, 15, 16, 17, 18, 93, 94 Y 95 of the LOPDGDD)<\/strong><\/p>\n

You may address your communications, revoke the consent given and exercise your right of access to your personal data by obtaining a copy of the same. The right to rectify inaccurate or incomplete data. The right to erasure of your personal data. The right to remove your personal data from its website. The right to object to the processing of your personal data. The right to limit the processing of your personal data. And the right to the portability of their automated personal data by post: addressed to JOSE ANTONIO VELLO RIBES, C\/ Vallier, n\u00ba2, 4\u00baB de Gandia 46702 (Valencia). In order to exercise these rights and in compliance with Instruction 1\/1998, of 19 January, of the Spanish Data Protection Agency, it is necessary for you to prove your identity to VELLO MONFORT ARQUITECTES by sending a photocopy of your National Identity Document or any other legally valid means.<\/p>\n

LEGITIMISATION FOR DATA PROCESSING<\/strong><\/p>\n

Registration on www.vellomonfortarquitectes.com<\/a> is free and voluntary for the User, so the legitimate basis for the processing of their personal data is their consent.<\/p>\n

ACCEPTANCE AND CONSENT<\/strong><\/p>\n

The use of the website grants you the status of user of the same (hereinafter, the \u2018User\u2019), and implies full and unreserved acceptance of each and every one of the provisions included in the conditions on personal data protection, accepting and consenting to the processing of the same by www.vellomonfortarquitectes.com<\/a> , in the manner and for the purposes indicated in this Personal Data Protection Policy, in the version published by the \u2018web\u2019, at the very moment the User accesses it. As a consequence, it is the User’s duty to read this legal notice carefully each time he\/she uses the Website, as it may undergo modifications.<\/p>\n

[\/et_pb_text][et_pb_text disabled_on=”on|on|on” admin_label=”Condiciones” module_id=”condiciones” _builder_version=”4.4.6″ text_text_color=”#000000″ background_layout=”dark” disabled=”on”]CONDITIONS OF USE AND PURCHASE<\/p>\n

1. INTRODUCTION
\nThis document (together with all the documents referred to in it) sets out the
\nconditions governing the use of this website (www.dominio.com) and the purchase of products on
\nthe same (hereinafter, the \u2018Conditions\u2019), regardless of the application, digital media, medium or
\ndevice through which it can be accessed. Please read the following carefully
\nTerms and Conditions and our Privacy and Cookie Policy (\u2018Privacy and Cookie Policy\u2019) prior to using
\nthis website. By using this website or placing an order through this website you consent to the following
\nbe bound by these Terms and Conditions and by our Privacy and Cookie Policy, so if you do not
\nyou agree to all Terms and Conditions and to the Privacy and Cookie Policy, you must not use
\nthis website.
\nIf you have any questions regarding the Terms and Conditions or the Privacy and Cookie Policy you can
\nplease contact us through our contact channels.
\nThe contract may be concluded, at your choice, in any of the languages in which the Conditions
\nare available on this website.<\/p>\n

2. OUR DATA
\nThe sale of articles through this website is carried out under the name \u2018TU EMPRESA\u2019 by \u2018\u2019, a Spanish company with registered office at XXX XXX XXX XXX, registered in the Mercantile Register of XXX XXX XXX XXX, Volume XXX XXX XXX XXX, General Section, Folio XXX XXX XXX XXX XXX, Sheet
\nXXX XXX XXX XXX, registration XXX XXX XXX XXX XXX and VAT number XXX XXX XXX XXX XXX with telephone XXX XXX XXX XXX and e-mail address
\nXXX XXX XXX.<\/p>\n

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
\nThe personal information or data you provide about yourself will be processed in accordance with the following
\nin the Privacy and Cookies Policy. By using this website, you consent to the processing of your personal data by
\nof such information and data and declares that any information or data you provide to us is true and accurate and that it
\ncorrespond to reality.<\/p>\n

4. USE OF OUR WEBSITE
\nBy using this website and placing orders through this website you agree to:
\ni. Use this website only to make legal enquiries or orders.
\nvalid.
\nii. Do not place any false or fraudulent orders. If it could reasonably be considered that
\nIf such an order has been placed, we shall be entitled to cancel it and inform the
\nrelevant authorities.
\niii. Please provide us with your e-mail address, postal address and\/or other contact details.
\nin a truthful and accurate manner. You also agree that we may use such information to
\nto contact you if necessary (see our Privacy Policy).
\nIf you do not provide us with all the information we need, we will not be able to process your order.
\nBy placing an order through this website, you declare that you are over 18 years of age and that you have
\nlegal capacity to enter into contracts.<\/p>\n

5. AVAILABILITY OF THE SERVICE
\nThe items offered through this website are only available for shipment to
\nSpanish territory.
\nIf you wish to place an order from another country via this website, you can of course do so; without
\nHowever, please note that we only offer deliveries to one of the \u2018TU EMPRESA\u2019 shops in Spain or in
\na delivery address in Spanish territory.<\/p>\n

6. HOW TO PLACE AN ORDER
\nTo place an order, you must follow the online purchase procedure and click on \u2018Authorise payment\u2019.
\nYou will then receive an email acknowledging receipt of your order (the \u2018Order Confirmation\u2019).
\nWe will also inform you via email that the product is being shipped (the
\n\u2018Confirmation of Dispatch\u2019).<\/p>\n

7. TECHNICAL MEANS TO CORRECT ERRORS
\nIn the event that you detect that an error has occurred when entering your personal details during
\nyour registration as a user of this website, you can modify them in the \u2018My Account\u2019 section.
\nIn any case, you will be able to correct errors related to the personal data provided during the process.
\nby contacting customer service by phone XXX XXX XXX XXX, or the
\ne-mail address XXX XXX XXX, as well as to exercise the right of rectification of the data.
\ncovered in our Privacy and Cookie Policy via XXX XXX XXX XXX.
\nThis website displays confirmation windows at various points in the checkout process that do not
\nallow you to proceed with the order if the data in these sections have not been provided correctly.
\nThis website also provides details of all the items you have added to your basket during the course of your shopping trip.
\nthe purchase process, so that, before making the payment, you will be able to modify the details of your
\norder.
\nIf you detect an error in your order after the completion of the payment process, you must
\ncontact our customer service department immediately by telephone or by email at
\nthe above-mentioned e-mail address, in order to rectify the error.<\/p>\n

8. AVAILABILITY OF PRODUCTS
\nAll orders are subject to product availability. Should difficulties arise in
\nsupply of products or if there are no items left in stock, we will reimburse you for any amount
\nyou may have paid.<\/p>\n

9. DELIVERY
\nUnless there are circumstances arising from the personalisation of the products, or there are circumstances that
\nunforeseen or extraordinary circumstances, we will send you the order consisting of the product(s)
\nlisted on each Dispatch Confirmation within the timeframe indicated on the website according to the method of shipment.
\nselected consignment and, in any case, within a maximum of 30 days from the date of the
\nOrder Confirmation.
\nAs far as the virtual gift card is concerned, we will send it on the date indicated by you when you place your order.
\norder.
\nIf for any reason we are unable to meet the delivery date, we will inform you of this fact.
\nand we will give you the option of either proceeding with the purchase by setting a new delivery date or
\ncancel the order with a full refund of the price paid. Please note, in any case, that it does not
\nwe deliver to your home on Saturdays and Sundays, except in the case of the virtual gift card,
\nto be delivered on the date indicated by you.
\nFor the purposes of these Conditions, \u2018delivery\u2019 shall be deemed to have taken place or the order to have
\nbeen \u2018delivered\u2019 at the time when you or a third party indicated by you acquires possession
\nmaterial of the products, which shall be evidenced by the signature of the receipt of the order at the address
\nagreed delivery date.
\nThe virtual gift card shall be deemed to be given in accordance with the provisions of the Terms and Conditions of Use of
\nthe Gift Card and, in any case, on the date on which the Gift Card is sent to the e-mail address indicated
\nfor you.<\/p>\n

10. FAILURE TO DELIVER
\nIf we are unable to deliver your order, we will try to find a safe place to deliver your order.
\nleave it. If we cannot find a safe place, your order will be returned to our warehouse. Also,
\nwe will leave you a note explaining where your order is located and how to arrange for it to be sent to you
\nagain. If you are not going to be at the delivery place at the agreed time, please contact
\nPlease contact us to arrange delivery on another day.
\nIn the event that within 15 days of your order being available for delivery, the order has not been delivered to you.
\nhas been delivered for reasons not attributable to us, we shall understand that you wish to withdraw from the contract and
\nwe will consider it solved. As a consequence of the termination of the contract, we will return to you all the
\npayments received from you, including delivery charges (with the exception of any additional charges
\nresulting from its choice of a delivery mode other than the least costly delivery mode
\n(a) to deliver the goods (at the cost of ordinary delivery that we offer) without undue delay and
\nwithin 14 days from the date on which we consider the contract to be terminated. Please note
\nThe transport arising from the resolution may incur an additional cost, so we will be
\nauthorised to pass on the costs to you.
\nThis clause does not apply to the virtual gift card, the delivery of which shall be governed by the provisions of this clause.
\nset out in the Terms of Use of the Gift Card and as set out in clause 9 above.<\/p>\n

11. IMMEDIATE DELIVERY
\nIn the event that you have opted for in-store delivery through our \u2018Instant\u2019 service
\nDelivery”, your order can be delivered to the shop selected by you for such delivery before
\nthe deadlines indicated on our website. For this purpose, once the order has been prepared, we will get
\nin contact you to inform you that it is available for collection. You will be able to collect the
\norder in person (for which you must present the order number and your ID card) or designate a
\nanother person to collect the order on your behalf, in which case that person must present the
\nThe person who has been requested together with his or her DNI (i.e. the DNI of the designated person).
\nIf you make a purchase through the \u2018Instant Delivery\u2019 service, the following also applies to you
\nthese Conditions, without prejudice to any other regulations that may be applicable.<\/p>\n

12. PRE-SALE OF ARTICLES
\nIn the case of a purchase of pre-sale items, these will be delivered to the address by
\nyou selected within the deadlines indicated on our website.
\nPlease note that some of these items are subject to extended delivery times, which will be
\nthose shown on the website and, in any case, will be delivered within a maximum period of 30 days from
\nfrom the date of the Order Confirmation.
\nIn the case of mixed orders consisting of products corresponding to the usual purchasing process and
\nto pre-sale products (\u2018Mixed Orders\u2019), the items will have been ordered by you in the same
\norder but may be delivered separately and at different times.
\nOnce the pre-sale products have been prepared, we will contact you to
\ninform you that they are being sent (\u2018Shipping Confirmation\u2019).
\nYou have the right to withdraw from the contract within 14 calendar days without giving any reason.
\nIn the case of Mixed Orders, the withdrawal period will expire 14 calendar days after the day on which you
\nor a third party, other than the carrier, indicated by you, acquires the material possession of the last of the goods.
\nassets.
\nThe foregoing is without prejudice to the 30-day right of withdrawal that you are contractually entitled to, counted as follows
\nfrom the Shipping Confirmation that you will receive for each of the goods that can be delivered by
\nseparate in the case of Mixed Orders.
\nIf you make a purchase of a pre-sale product, all of the following also apply to you
\nprovisions contained in these Conditions.<\/p>\n

13. TRANSFER OF RISK AND OWNERSHIP
\nThe risks of the products shall be borne by you from the time of delivery.
\nYou will acquire ownership of the products when we receive full payment of all amounts
\ndue in connection therewith, including delivery charges, or at the time of delivery, or at the time of delivery
\n(as defined in clause 9 above), should it occur at a later point in time.<\/p>\n

14. PRICE AND PAYMENT
\nThe prices on the website include VAT, but exclude shipping costs, which will be added to the price
\ntotal due as set out in our Buying Guide – Shipping.
\nPrices are subject to change at any time, but (except as set out above) the
\nchanges will not affect orders in respect of which we have already sent you an
\nOrder Confirmation.
\nOnce you have selected all the items you wish to purchase, they will have been added to your basket.
\nand the next step is to process the order and make the payment. To do so, you will need to follow the steps in the process
\npurchase order, filling in or checking the information requested at each step. In addition, during
\nYou will be able to modify the details of your order during the purchase process, before making the payment. It has a
\ndetailed description of the purchasing process in the Buying Guide. In addition, if you are a user
\nregistered, you have a detail of all orders placed in the My Account section.
\nYou can pay by Visa, Mastercard, American Express, Affinity Card, PayPal,
\nApple Pay y Android Pay. You can also pay all or part of the price of your purchase with a credit card.
\ngift from us or a \u2018YOUR COMPANY\u2019 subscription card.
\nBy clicking on \u2018Authorise Payment\u2019 you are confirming that you own the credit card or that you are the
\nlegitimate holder of the gift card or subscription card.
\nTo minimise the risk of unauthorised access, your credit card details will be encrypted. The
\ncredit cards shall be subject to checks and authorisations by the credit card issuing institution.
\nHowever, in the event that payment is not authorised, we shall not be liable for any delay in payment.
\nor non-delivery and we will not be able to enter into a contract with you.<\/p>\n

15. PURCHASE AS A GUEST
\nThis website also allows for shopping through the guest shopping functionality. In this
\npurchase method, you will only be asked for the data necessary to process your order.
\norder.
\nOnce you have completed the purchase process, you will be offered the possibility of registering as a user or
\ncontinue as an unregistered user.<\/p>\n

16. VALUE ADDED TAX AND INVOICING
\nIn accordance with the provisions of Article 68 of Law 37\/1992, of 28 December 1992, on Taxation
\nthe supply of the goods shall be deemed to take place within the territory of application of value added tax.
\nSpanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The type of
\nVAT applicable shall be that legally in force at any given time depending on the specific item in question.
\nit.
\nFor orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT due to
\napplication of the provisions of Article 21 of Law 37\/1992, without prejudice to the application of taxes
\nand corresponding tariffs in accordance with the regulations in force in each of these territories. You will
\nexpressly authorises us to issue the invoice in electronic form, although you may inform us at any time of your choice.
\nIf you wish to receive a paper invoice, in which case we will issue and send the invoice to you.
\ninvoice in this format.<\/p>\n

17. RETURNS POLICY
\n17.1 Legal right to withdraw from the purchase
\nRight of withdrawal
\nIf you are contracting as a consumer and user, you have the right to withdraw from this contract
\nwithin 14 calendar days without justification.
\nThe withdrawal period shall expire after 14 calendar days from the day you or a third party indicated by you,
\nother than the carrier, acquired the material possession of the goods or in the case of goods which
\nmake up your order are delivered separately, 14 calendar days after the day you or a third party
\nby you, other than the carrier, acquired material possession of the last of those goods.
\nTo exercise your right of withdrawal, you must notify \u2018YOUR COMPANY\u2019 at XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX, by writing to us at the following e-mail address
\nthrough an unequivocal statement (e.g. a letter sent by post or e-mail).
\nYou may use the model withdrawal form annexed hereto.
\nConditions, although their use is not mandatory. In order to meet the withdrawal deadline, it is sufficient that the
\ncommunication concerning the exercise by you of this right is sent before the expiry of the time-limit
\ncorresponding.
\nConsequences of withdrawal
\nIn the event of cancellation by you, we will refund all payments received from you, including the
\ndelivery costs to the initial delivery address (with the exception of the resulting additional costs)
\nof their choice of a delivery mode other than the least costly mode of delivery of the
\nordinary delivery offered by us) without undue delay and, in any event, not later than 14 days
\nThe contract shall be terminated within one calendar year from the date on which we are informed of your decision to withdraw from this contract.
\nWe will reimburse you using the same means of payment used by you for
\nthe initial transaction, unless you tell us otherwise, expressly stating the means of payment
\nthrough which you would like us to make the return. It shall not incur any costs as a result of the
\nreimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or
\nuntil you have provided proof of their return, depending on what condition you have been given.
\ncomply first.
\nYou must return or deliver the products directly to us at any of the \u2018TU EMPRESA\u2019 shops in Spain, or request on our website the return via a courier\/courier, without the need for any additional costs.
\nany undue delay and, in any event, within a maximum of 14 calendar days from the date on which the
\ndate on which you inform us of your decision to withdraw from the contract. The time limit shall be deemed to be met
\nif you return the goods before this period has expired.
\nUnless you return the goods to a \u2018TU EMPRESA\u2019 shop in Spain or through
\na courier organised by us, you will have to bear the direct cost of returning
\nassets.
\nYou are only liable for any diminished value of the goods resulting from tampering
\nother than that necessary to establish the nature, characteristics and functioning of the goods.
\n17.2 Contractual right of withdrawal
\nIn addition to the right of withdrawal legally recognised for consumers and users and mentioned above
\nin clause 17.1 above, we grant you a period of 30 days from the Dispatch Confirmation
\nto return products (except for those mentioned in clause 17.3 below),
\nfor which the right of withdrawal is excluded). The return of the gift card is governed by the following rules
\nthe Terms and Conditions of Use of the Gift Card.
\nIn case you return the goods within the contractual period of the right of withdrawal, but
\nafter the expiry of the statutory period, you will be reimbursed only the price paid for such products.
\nYou will be responsible for the direct costs of returning the product if you do not return the product in
\none of the \u2018YOUR COMPANY\u2019 shops in Spain or via a courier\/courier service organised by
\nus.
\nYou may exercise your right of withdrawal in accordance with clause 17.1 above,
\nHowever, if you inform us of your intention to withdraw from the contract after the legal withdrawal period has expired,
\nmust in any case deliver the goods to us within 30 days of the Confirmation of Order.
\nShipping.
\n17.3 Common provisions
\nYou shall not be entitled to withdraw from the contract for the supply of any of the products
\nfollowing:
\n– Personalised items.
\n– Products without their original packaging.
\n– Goods sealed for health or hygiene reasons which have been unsealed after delivery.
\nYour right to withdraw from the contract applies only to those products that
\nreturned in the same condition in which you received them. No refund will be made if the product
\nhas been used beyond the mere opening of the same, of products that are not in the same
\ncondition in which they were delivered or have suffered any damage, so care must be taken
\nwith the product(s) while in your possession. Please return the item using or including
\nall original packaging, instructions and other accompanying documents, if any.
\nReturns can be made at any \u2018TU EMPRESA\u2019 shop in Spain or through a
\ncourier\/Courier that we will send to your home address.
\nReturns in \u2018YOUR COMPANY\u2019 shop:
\nYou can return the products to us at any of our \u2018TU EMPRESA\u2019 shops in Spain which
\nhave the same section of the goods you wish to return. In this case, you should contact
\nand hand in the e-ticket that you will have received at any of these shops together with the item.
\nattached to the Dispatch Confirmation, which is also kept in your account on the website. You can submit the e-ticket by showing it in digital form via
\non the screen of your mobile device or by bringing it printed to the shop.
\nReturns via courier\/courier:
\nYou must contact us through our return request form so that we can
\narrange for collection from your home. You must deliver the goods in the same package in which you received them,
\nfollowing the instructions that you will find in the \u2018RETURNS\u2019 section of this website. If you
\nif you have made a purchase as a guest, you can request returns via courier\/courier,
\nby calling XXX XXX XXX XXX.
\nNeither option will involve any additional cost to you.
\nIn case you do not wish to return the products via one of the free options available,
\nyou will be responsible for the costs of return. Please note that if you choose to
\nreturn the goods to us carriage forward we shall be entitled to charge you for any costs we may incur in
\nincurred. Returns of orders placed by means of the available electronic devices
\nin selected \u2018YOUR COMPANY\u2019 shops in Spain and paid at the cash desk of the shop itself should be made at
\nin any case in \u2018TOUR COMPANY\u2019 shops in Spain.
\nAfter examining the item we will let you know if you are entitled to a refund. The
\nreimbursement of the transport costs will only be made when the right of withdrawal is
\nthe customer shall not be entitled to claim for damages if he\/she fails to do so within the legal deadline and all the items that make up the order in question are returned. The
\nreimbursement shall be made as soon as possible and in any event within 14 days from the date of
\nwhen you informed us of your intention to withdraw. However, we may withhold reimbursement until
\nyou have received the goods, or until you have provided proof of the return of the goods,
\ndepending on which condition is met first. Reimbursement shall always be made by the same means of payment
\nyou used to pay for the purchase, except where a gift voucher is presented for the return. At
\nin the latter case, the reimbursement will be made by means of a \u2018YOUR COMPANY\u2019 credit card or ticket issued by
\n\u2018You will bear the cost and risk of returning the goods to us, as stated above.
\npreviously. If you have any questions, you can contact us through our channels
\nor by calling XXX XXX XXX XXX.
\nPlease note that, after delivery of the order, if you exercise your legal right to cancel the order, you will be entitled to a refund of the purchase price.
\ncontractual right of withdrawal, if you are the one who arranges for the transport of the goods, without you therefore
\nservice has been offered by us, we shall not assume the risk on the package of
\nrefund when it refers to causes not attributable to \u2018YOUR COMPANY\u2019.
\nAlso, remember that you will be responsible for the contents of the return package when using
\none of the refund options offered by \u2018YOUR COMPANY\u2019. In the event that there is an error in the content
\nof the return package not attributable to \u2018YOUR COMPANY\u2019, we shall be entitled to pass on the costs to you.
\nIf it is possible to arrange the return of the package to your attention.
\nIn any case, the rights and actions recognised by the legislation in force shall remain unaffected.
\n17.4 Returns in the Canary Islands, Ceuta and Melilla
\nIf you wish to exchange or return a product that has been delivered in the Canary Islands, Ceuta or Melilla, you may
\nto do so by going in person to any \u2018YOUR COMPANY\u2019 shop, in accordance with the provisions mentioned in the
\nthis clause. If it is not possible to do so, please contact us at
\nXXX XXX XXX to make arrangements with us or a representative of ours for the collection of the
\nproduct by a courier or return it at your own cost.
\n17.5 Size change
\nIn cases where you consider that the size of the purchased product does not meet your needs, and
\nwithout prejudice to the legal and contractual right of withdrawal, you may request the exchange
\nsize in the \u2018Orders and returns\u2019 section of the \u2018My account\u2019 section of this website, within a period of
\n30 days from the Shipping Confirmation, and select the size you wish to exchange the first time you order.
\nproduct purchased, provided that (i) they are the same product, (ii) presents an amount equal to or greater than
\nto the first product purchased (in this case, the price difference will not be passed on to you) and (iii) you have
\nused certain means of payment (for more information please refer to Clause 13 of these
\nTerms and Conditions). Please note that this option will only be displayed when the following conditions are met
\nthe above conditions.
\nOnce the size change has been requested and the method of delivery has been selected from those indicated at
\nyou must then hand over the product (i) in any of the \u2018TU EMPRESA\u2019 shops in Spain or in any of the \u2018TU EMPRESA\u2019 shops in Spain or (ii)
\nvia a courier\/courier service that we will send to your home address. It shall in any case deliver the product
\nwithout undue delay and in any event not later than 14 calendar days from the date on which it is notified to the Commission.
\nthe Change Request on the website. Neither of the two options will entail additional cost for
\nyou.
\nIn the case of deliveries to any of the \u2018TU EMPRESA\u2019 shops in Spain, the following must be delivered together with the article
\nthe e-ticket that you will have received attached to the Dispatch Confirmation, which is also kept at
\nyour account on the website and in the mobile application of \u2018YOUR COMPANY\u2019, and you must present it by displaying it in the form of
\ndigital through the screen of your mobile device or by carrying it printed out. In the case of deliveries through
\ncourier\/Courier service arranged by us, you must deliver the goods in the same package that
\nreceived it, following the instructions you will find in the \u2018Orders and returns\u2019 section of this
\nwebsite.
\nWhether you have selected delivery to any of the \u2018YOUR COMPANY\u2019 shops in Spain or through a
\ncourier\/Courier that we will send to your home address, we will send you the new order consisting of the
\nproduct whose size you have selected again within 2-3 working days of your request
\nof the change and, in any event, no later than 30 days after that date. This option does not
\nwill entail an additional cost for you. This new order shall be governed by the provisions of the Terms and Conditions.
\nof Purchase, including with regard to the exercise of the right of withdrawal.
\nPlease note that 14 days after the change request on the website,
\nhas returned through the means that \u2018YOUR COMPANY\u2019 makes available to you, the product purchased in the first instance.
\nInstead, we shall be entitled to charge you for the costs of the new order placed, with
\nsubject to the provisions of the Conditions of Purchase.
\n17.6 Return of defective products
\nIn cases where you consider that at the time of delivery the product does not conform to your requirements, you will
\nstipulated in the contract, you should contact us immediately via the following e-mail address
\nour contact methods by providing the details of the product as well as the damage it is suffering, or by calling
\nby telephone at XXX XXX XXX XXX where we will tell you how to proceed.
\nYou can return the product to any of our \u2018TU EMPRESA\u2019 shops in Spain or
\nby handing it over to a courier that we will send to your home address when you request collection.
\nWe will carefully examine the returned product and will notify you by e-mail within
\nwithin a reasonable period of time if reimbursement or replacement (if applicable) is appropriate. The reimbursement or
\nreplacement of the article shall be effected as soon as possible and in any case within 14 days after
\nto the date on which we send you an e-mail confirming that the refund or reimbursement has been made
\nreplacement of the non-conforming article.
\nThe amounts paid for those products that are returned because of a defect or defect,
\nwhere it actually exists, shall be reimbursed in full, including delivery charges incurred
\nto deliver the item to you and the costs you would have incurred to return it to us. The
\nrefund will be made to the same means of payment used to pay for the purchase, except when
\na gift voucher must be presented for the return. In the latter case, reimbursement shall be made by means of
\na \u2018YOUR COMPANY\u2019 card or season ticket issued by \u2018YOUR COMPANY\u2019.
\nIn any case, the rights recognised by the legislation in force remain unaffected.
\n17.7 Right of withdrawal and return of orders from abroad.
\nIf you have placed an order through this website from a Member State of the European Union
\nother than Spain, Clauses 17.1, 17.2, 17.3, 17.4 and 17.5 above shall apply with the
\nrestriction that the return via a courier\/courier organised by us can only be made by the courier\/courier company.
\nThe delivery must be made from the original delivery address in Spain.
\nWe also inform you that under no circumstances (with the exception of what is provided for in clause
\n17.6 to which this clause 17.7 does not apply) we shall be obliged to reimburse to you expenses
\nshipping costs other than those incurred to the original delivery address in Spain or return delivery costs
\nfrom a destination outside Spanish territory.<\/p>\n

18. PERSONALISED SERVICES
\nThis website contains a specific section for Personalised Services where, in accordance with the
\nthese terms and conditions and the indications in this section, certain products may be personalised
\nby including texts and characters selected by you. In this section you will find
\nmore information on this service.
\nYou should be aware that, due to technical or other reasons beyond our control, the
\nactual colours, textures and sizes may vary from those shown on your screen. You will also
\nPlease note that as these are personalised garments, it will not be possible to return or exchange the garments
\ncustomised products.
\nYou warrant that you are authorised to use the texts and all other elements that form part of the
\npersonalisation of products. However, we reserve the right to refuse to personalise it or to
\ncancel orders for personalised products due to non-compliance with these conditions, you will be the one
\nsolely responsible for the personalisation you request. We may refuse your personalisation or cancel
\norders for personalised products in the event that we detect that the personalisation consists of, or
\nincludes, inappropriate, proprietary or otherwise unlawful elements.
\nWe assume no obligation to verify, nor do we assume responsibility for, text or other elements that
\nform part of the personalisation created by the users of this service. We do not guarantee the legality of
\nsuch texts, or other elements, and, consequently, we do not assume any liability for any damages
\nand\/or damages that may arise for any user(s) and\/or any other third parties – whether they be
\nprivate individuals or public or private entities – arising directly or indirectly from the use of the section
\n\u2018YOUR COMPANY\u2019 Personalised Services or in any way directly or indirectly related to that section and\/or its
\nproducts.<\/p>\n

19. WARRANTIES
\nIf you are contracting as a consumer and user, we offer you guarantees on the products you purchase
\nwe commercialise through this website, under the terms legally established for each type of
\nproduct, being liable, therefore, for the lack of conformity of the same which becomes apparent in a
\nplazo de dos a\u00f1os desde la entrega del producto.
\nThe products are deemed to be in conformity with the contract provided that they (i) conform to the description
\nmade by us and possess the qualities that we have set out on this website, (ii) are
\n(iii) are fit for the uses for which products of the same type are normally intended, and
\nquality and performance that are reasonably to be expected for a product of the same type. At
\nthis respect, if any of the products are not in conformity with the contract, you must bring it to our attention.
\nto our knowledge following the procedure detailed in section 17.6 above and through
\nany of the means of communication provided for this purpose.
\nThe products we sell, especially handicraft products, can often have the following characteristics
\ncharacteristics of the natural materials used in their manufacture. These characteristics, such as
\nsuch as variation in sales, texture, knots and colour, shall not be considered as
\ndefects or faults. On the contrary, they should be counted on and appreciated. We only select
\nproducts of the highest quality, but the natural characteristics are unavoidable and must be
\naccepted as part of the individual appearance of the product.<\/p>\n

20. LIABILITY AND DISCLAIMER OF LIABILITY
\nExcept as otherwise expressly provided in these Terms and Conditions, our liability is limited to the following
\nin connection with any product purchased from our website shall be strictly limited to the
\npurchase price of that product.
\nHowever, unless otherwise provided by law, we do not accept any liability for
\nthe following losses, irrespective of their origin:
\n(i) loss of income or sales:
\n(ii) loss of business;
\n(iii) loss of profits or loss of contracts;
\n(iv) loss of expected savings;
\n(v) loss of data; and
\n(vi) loss of management time or office hours.
\nDue to the open nature of this website and the possibility of errors occurring on the
\nstorage and transmission of digital information, we do not guarantee the accuracy and security of the
\ninformation transmitted or obtained by means of this website unless it is established that the information is
\nexpressly to the contrary therein.<\/p>\n

21. INDUSTRIAL AND INTELLECTUAL PROPERTY
\nYou acknowledge and consent that all copyright, trademark and other proprietary rights
\nthe intellectual and industrial property rights of the materials or content provided as part of the website
\nare at all times vested in us or those who have licensed us to use them. You will be able to
\nuse such material only as expressly authorised by us
\nwho licensed us to use it. This shall not prevent you from using this website to the extent that
\nnecessary to copy your order information or Contact details.<\/p>\n

22. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
\nYou must not misuse this website by intentionally entering into the
\nsame of viruses, Trojan horses, worms, logic bombs or any other software or material
\ntechnologically harmful or damaging. You will not attempt to gain unauthorised access to this website,
\nto the server on which that page is hosted or to any server, computer or database
\nrelated to our website. You undertake not to attack this website through a
\ndenial of service attack or distributed denial of service attack.
\nFailure to comply with this clause could lead to the commission of offences under the
\napplicable legislation. We will report any non-compliance with these regulations to the authorities.
\nWe will cooperate with them to uncover the identity of the attacker. Likewise, in the event of
\nbreach of this clause, you will immediately cease to be authorised to use this site
\nweb.
\nWe will not be liable for any damage or loss resulting from a denial of service attack,
\nviruses or any other technologically harmful or deleterious programs or materials that may affect your
\ncomputer, computer equipment, data or materials as a result of the use of this website or
\ndownloading content from it or to which it redirects.<\/p>\n

23. LINKS FROM OUR WEBSITE
\nIn the event that our website contains links to other websites and materials of third parties, these
\nlinks are provided for information purposes only and we have no control over the
\ncontent of such web pages or materials. Therefore, we accept no liability whatsoever for
\nany damage or loss arising from its use.<\/p>\n

24. WRITTEN COMMUNICATIONS
\nApplicable regulations require that some of the information or communications we send to you are by
\nwritten. By using this website, you agree that most of these communications will be sent
\nwith us are electronic. We will contact you by email or phone, and
\nwe will provide information by posting notices on this website. For contractual purposes, you consent to
\nto use this electronic means of communication and acknowledges that all contracts, notifications, information, notices, and information
\nand other communications that we send to you electronically comply with the legal requirements of being
\nin writing. This condition shall not affect their statutory rights.<\/p>\n

25. NOTIFICATIONS
\nThe notifications you send us should be sent to our email address
\nXXX XXX XXX. Subject to the provisions of Clause 24 above and unless otherwise stipulated
\nIf not, we will be able to send you communications either by e-mail or to the postal address provided by
\nyou when placing an order.
\nNotifications shall be deemed to have been received and to have been properly made on the same
\nthe moment they are posted on our website, 24 hours after an e-mail has been sent an email
\n, or three days after the postmark date of any letter. To prove that the notification
\nhas been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, it was
\nproperly stamped and that it was duly delivered at the post office or in a letter box and, in the case of an
\nemail, that the email was sent to the email address specified by the
\nrecipient.<\/p>\n

26. TRANSFER OF RIGHTS AND OBLIGATIONS
\nThe contract is binding on both you and us, as well as on our respective
\nsuccessors, assigns and successors in title. You may not transfer, assign, encumber or in any other manner
\nway of transferring a contract or any of the rights or obligations arising therefrom, without having
\nobtained our prior written consent.
\nWe may transfer, assign, assign, encumber, subcontract or otherwise transfer a contract or any
\nof the rights or obligations arising therefrom at any time during its term. For
\nfor the avoidance of doubt, such conveyances, assignments, encumbrances or other transfers shall not affect the
\nrights that you, as a consumer, may have under the law, nor shall they nullify, reduce or
\notherwise limit any warranties, whether express or implied, that we may have made
\ngrant.<\/p>\n

27. EVENTS BEYOND OUR CONTROL
\nWe shall not be liable for any failure or delay in the performance of any of our
\nobligations undertaken, when the same is due to events beyond our control
\nreasonable (\u2018Force Majeure\u2019).
\nCauses of Force Majeure shall include any act, event, failure to exercise, omission, or
\naccident beyond our reasonable control, including but not limited to the following:
\na. Strikes, lockouts and other industrial action.
\nb. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat
\nor war preparations.
\nc. Fire, explosion, storm, flood, earthquake, earthquake, subsidence, epidemic, or any other
\nnatural disaster.
\nd. Inability to use trains, ships, planes, motor transport or other means of transport,
\npublic or private.
\ne. Inability to use public or private telecommunications systems.
\nf. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
\nIt shall be understood that obligations shall be suspended during the period in which the Force Majeure Cause
\nThe deadline for the fulfilment of these obligations will be extended by one
\nperiod of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means
\nto terminate the Force Majeure Cause or to find a solution that will allow us to comply with
\nour obligations despite the Force Majeure.<\/p>\n

28. RESIGNATION
\nFailure on our part to require strict compliance by you with any of the requirements set out in the
\nobligations assumed by you under a contract or under these Conditions or the failure of any of the parties to comply with
\nexercise by us of any rights or remedies to which we may be entitled under the said
\ncontract or the Conditions, shall not constitute a waiver or limitation of any such rights
\nor actions nor relieve you of any such obligations.
\nNo waiver by us of any particular right or action shall constitute a waiver of any other
\nrights or remedies arising under a contract or the Conditions. No waiver on our part
\nto any of these Conditions or to rights or remedies under a contract shall be effective,
\nunless it is expressly stated that it is a waiver and it is formalised and communicated to you
\nin writing in accordance with the provisions of the Notifications section above.<\/p>\n

29. PARTIAL NULLITY
\nIf any of these Conditions or any provision of a contract is declared null and void, and without the
\neffect by a final decision of a competent authority, the remaining terms and conditions
\nshall remain in force and shall not be affected by such a declaration of invalidity.<\/p>\n

30. FULL AGREEMENT
\nThese Conditions and any documents expressly referred to in these Conditions constitute
\nthe entire agreement between you and us in relation to the subject matter thereof and replace
\nany other prior covenant, agreement or promise agreed between you and us verbally or by
\nwritten.
\nYou and we acknowledge that we have consented to the conclusion of a contract without having relied on
\nany representation or promise made by the other party or which could be inferred from any statement or
\nwritten in the negotiations entered into by the two parties prior to the negotiations, except for what is contained
\nexpressly mentioned in these Conditions.
\nNeither you nor we shall have any remedy in respect of any untrue statement made by the other
\nparty, orally or in writing, prior to the date of a contract (unless such a contract has been made
\nfraudulent misrepresentation) and the only action available to the other party will be by
\nbreach of contract in accordance with the provisions of these Conditions.<\/p>\n

31. OUR RIGHT TO MODIFY THESE CONDITIONS
\nWe reserve the right to modify the Terms and Conditions. The amendments made do not
\nshall be retroactive.
\nIf you do not agree with the changes made, we recommend that you do not use the
\nour website.<\/p>\n

32. APPLICABLE LAW AND JURISDICTION
\nThe use of our website and contracts for the purchase of products through our website shall be governed
\nby Spanish law.
\nAny dispute arising out of or in connection with the use of the website or with such contracts shall be settled by
\nsubject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
\nIf you are contracting as a consumer, nothing in this clause shall affect the rights that
\nas such is recognised by the legislation in force.<\/p>\n

33. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
\nYour comments and suggestions are welcome. Please send us such comments and
\nsuggestions, as well as any queries, complaints or claims, through our contact channels or through the
\nthe postal or e-mail address indicated in clause 2 of these Conditions.
\nIn addition, we have official complaint forms available for consumers and users. You can
\nto request them by calling XXX XXX XXX or through our contact channels.
\nYour complaints and claims to our customer service will be dealt
\nas soon as possible and, in any case, within the legally established time limit They shall also be registered with a
\nidentification code that we will inform you of and will allow you to follow up on them.
\nIf you as a consumer feel that your rights have been violated, you can address your complaints to us at
\nvia e-mail address XXX XXX XXX XXX in order to request a solution
\nout-of-court settlement of disputes.
\nIn this respect, if the purchase between you and us has been concluded online via our website
\nwebsite, in accordance with EU Regulation No. 524\/2013, we inform you that you have a right to
\napply with us for an out-of-court settlement of consumer disputes accessible to
\nvia the Internet address http:\/\/ec.europa.eu\/consumers\/odr\/.
\nLast updated: 00\/00\/2000
\nModel withdrawal form (You only have to fill in and send this form to
\nform if you wish to withdraw from the contract)
\ncFor the attention of \u2018YOUR COMPANY acting under the trade name \u2018YOUR COMPANY\u2019, with registered office at
\nXXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX, Spain and e-mail
\nXXX XXX XXX.
\nI hereby give you notice that I withdraw from my contract of sale of the following property:
\nOrdered on\/received on (*):
\nName of consumer:
\nConsumer direction:
\nSignature of the consumer (only if this form is submitted on paper)
\nDate:
\n(*) Delete as appropriate.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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